Skip to content Skip to navigation
myGVW Portal
EMERGENCIES: 1800 454 500
Goulburn Valley Water logo
  • Residential
    • Your Account
    • Tenants
    • Regulated Water (Non-Drinking Water)
    • Water by Agreement
    • Grants & Rebates
    • Help & Advice
  • Business
    • Your Account
    • Regulated Water (Non-Drinking Water)
    • Grants & Rebates
    • Trade Waste
    • Recycled Water
    • Standpipes
    • Help & Advice
  • Development
    • Developers
    • Plumbers & Builders
    • Consultants & Contractors
  • Community
    • Community Engagement
    • School Education
    • Choose Tap
    • National Water Week
    • Sponsorship
  • Projects
    • Current Projects
    • Tenders
    • Price Plan Projects 2018-23
  • Service Interruptions
    • Current Service Interruptions
    • Incidents
    • Natural Disasters
  • Water
    • Water Plans & Strategies
    • Water Restrictions
    • Water Resources
    • Water Quality
    • Being Waterwise
    • Water Treatment
    • Wastewater Treatment
  • myGVW Portal
Safe, reliable, affordable . . . Safe, reliable, affordable . . .

Safe, reliable, affordable . . .

  • Pay My Account

  • Report a Problem

  • Moving House

  • Information Statement

  • Career Opportunities

  • Connect to Water / Sewer

  • Community Education

  • Update my Details

  • Access eBilling

  • About Us

  • News Centre

  • Contact Us
Be wise and conserve water

Be wise and conserve water

With continuing warm conditions and low rainfall in the region, we’re asking you to be water wise to help ensure the sustainability of water supply - it's everyone's responsibility to be waterwise.

How you can be waterwise at home

Know your Permanent Water Saving Rules

Know your Permanent Water Saving Rules

Permanent Water Saving Rules are designed to help reduce unnecessary water use and encourage efficiency. Following these rules can help alleviate the stress household water usage puts on Victoria's water resources.
What you can do under PWSRs

Creating a water wise garden

Creating a water wise garden

 Outdoor water use accounts for about 20-50% of an Australian home's usage and is where huge amounts can be wasted. There are simple and easy things you can do in your garden to ensure you're using water efficiently.
Optimising water in your garden

  • Our Contractor Health, Safety and Environment Induction is available online.

    Our Contractor Health, Safety and Environment Induction is available online.

    Our Contractor Health, Safety and Environment Induction is available online.
    Access the induction

  • Water Saving Tips

    Water Saving Tips

    There are simple things you can do each day to help reduce water consumption in your home and business.
    Read more

  • The 3P's: if it's not Pee, Poo or Paper. Don't Flush It!

    The 3P's: if it's not Pee, Poo or Paper. Don't Flush It!

    A short video to educate our customers about what should and should not go down the toilet. Just because something is able to be flushed, doesn't mean it should be!
    Watch now

Goulburn Valley Water News

View the full Media Centre for more news
Media update
25 June

Media update

Dookie to hydrate and feel great

A permanent hydration station has been installed in Dookie by Goulburn Valley Water (GVW) in partnership with the Dookie Lions Club to provide the community with access to free, quality drinking water.
Read More

Media alert
18 June

Media alert

Hydration stations installed in Toolamba and Tallygaroopna

New permanent hydration stations have been installed in Tallygaroopna and Toolamba to provide people with access to free, quality tap water.
Read More

News update
7 June

News update

Recent rainfall welcome but water restrictions still in place

While recent rainfall has been welcome, Goulburn Valley Water (GVW) is reminding Euroa and Violet Town residents that Stage 2 water restrictions are still in place. Read More

Media Alert
29 May

Media Alert

Customer engagement paves the way for GVW

Goulburn Valley Water (GVW) has taken customer engagement to a new level in measuring the corporation’s performance on their 2018-2023 Price Plan at their Annual Performance Forum (APF) earlier in May.
Read More

Contact Us Report a Fault

Contact Us

  • Our Head Office 104-110 Fryers St Shepparton VIC 3630 Australia

    Open 8.30am to 4.30pm

    PO Box 185 Shepparton VIC 3632 Australia

    General enquiries +613 5832 4800

    Service faults & difficulties (24hr) 1800 454 500

    Billing enquiries 1300 360 007

    Email mail@gvwater.vic.gov.au

    Fax 03 5831 1467

  • Shepparton Operations Centre Florence St (corner Old Dookie Rd) Shepparton VIC 3630 Australia

    Open 8am to 4pm