Planned works and coronavirus (COVID-19)

Our staff are working to continue to provide essential water and wastewater services and our critical maintenance and repair programs are still underway. This ensures our services can continue to run smoothly and reduces the chances or bursts or leaks.

We’re taking a number of precautions – including social distancing and additional safety measures – to ensure the safety of our staff, their families and our customers while we work.

Generally works will be carried out on the street, not on your property but if you have any concerns, please contact us on 1800 454 500 at any time. We ask that you don’t approach our staff or contractors while they’re working, as they’re following social distancing guidelines to help keep everyone safe.

We try to keep any interruption to the water supply as short as possible, however we encourage you to make sure you have enough water stored to wash your hands frequently and for 20 seconds, or ensure you have sanitiser available.

Read more on our dedicated coronavirus (COVID-19) information page here.

Current service interruptions

Date Location Interruption Estimated Timeframe
1 December Seymour

INTERRUPTION TO WATER SUPPLY:  KOBYBOYN ROAD, ANZAC AVENUE, BUSH PEA DRIVE, RED BOX COURT & GREY BOX COURT SEYMOUR  will experience water supply interruptions due to planned maintenance works on TUESDAY 1 DECEMBER between 9am to 1pm. Customers impacted by these works have been notified.


To minimise the inconvenience please: store water in containers for drinking and cooking, fill your sink/bath with water for washing and flushing the toilet, turn off appliances that use water.

When water supply is restored, please run a tap at the rear of your property till the water runs clear. For further advice or information contact 1800 454 500


9.00am - 1.00pm
27 November Tatura

INTERRUPTION TO WATER SUPPLY:  CASEY ST, TATURA will experience water supply interruptions due to planned maintenance works on FRIDAY 27 NOVEMBER between 10am to 12pm. Customers impacted by these works have been notified.


To minimise the inconvenience please: store water in containers for drinking and cooking, fill your sink/bath with water for washing and flushing the toilet, turn off appliances that use water.

When water supply is restored, please run a tap at the rear of your property till the water runs clear. For further advice or information contact 1800 454 500


10am - 12pm
27 November Kialla Sewer network smoke testing: We'll be carrying out smoke testing in the sewer networks in Kialla on Friday 27 November between approx. 9am and 5pm. Smoke testing helps us investigate any potential odour issues and helps to control wet weather flows. The oil we use to generate the smoke is non-toxic and completely harmless, and is not a fire hazard. Please don't be alarmed if you notice smoke coming from sewer man holes, gutter connections or sewer vent stacks or inspection openings near properties where we're testing.

Testing will be carried out at sections of Kialla Lakes Drv, Gordon Drv and Mokoan Ave, and along Cooper Place, Kiewa Crt and Mitta Crt.  

Residents directly affected have been sent a letter - remember to pour about 500ml of water in any unused drains at your property before the works begin.

If you experience any issues during or after the works, please call our Customer Service Centre on 1800 454 500.

9am to 5pm
26 November Shepparton

INTERRUPTION TO WATER SUPPLY:  BOWENHALL ST & CHERTSEY RD, SHEPPARTON will experience water supply interruptions due to planned maintenance works on THURSDAY 26 NOVEMBER between 9am to 11am. Customers impacted by these works have been notified.


To minimise the inconvenience please: store water in containers for drinking and cooking, fill your sink/bath with water for washing and flushing the toilet, turn off appliances that use water.

When water supply is restored, please run a tap at the rear of your property till the water runs clear. For further advice or information contact 1800 454 500


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24 November Violet Town

1.45pm UPDATE - Repairs to the water main in HURT STREET have been completed. Thank you for your understanding.


WATER MAIN BURST: HURT STREET VIOLET TOWN customers may experience water loss and/or pressure fluctuations due to a water main burst. Staff are currently on site repairing the main. We apologise the inconvenience. Please continue to check here for updates.

When water supply is restored, please run a tap at the rear of your property for 15 minutes or till the water runs clear. For further advice or information contact 1800 454 500.


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24 November Broadford

INTERRUPTION TO WATER SUPPLY: Tass Court Broadford will experience water supply interruptions due to planned maintenance works on TUESDAY 24 NOVEMBER between 9am to 11am. Customers impacted by these works have been notified.

To minimise the inconvenience please: store water in containers for drinking and cooking, fill your sink/bath with water for washing and flushing the toilet, turn off appliances that use water.


When water supply is restored, please run a tap at the rear of your property till the water runs clear. For further advice or information contact 1800 454 500

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24 November William, John and Johnston Street ALEXANDRA

INTERRUPTION TO WATER SUPPLY:  48 - 54 WILLIAM ST, 26 JOHN ST and 13 JOHNSTON ST, ALEXANDRA will experience water supply interruptions due to planned maintenance works on TUESDAY 24 NOVEMBER between 10am to 12pm. Customers impacted by these works have been notified.


To minimise the inconvenience please: store water in containers for drinking and cooking, fill your sink/bath with water for washing and flushing the toilet, turn off appliances that use water.

When water supply is restored, please run a tap at the rear of your property till the water runs clear. For further advice or information contact 1800 454 500


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19 November Merrigum Update, 3.30pm
We've finished flushing the system - thanks for your patience. If you're still experiencing issues, please flush your taps until the water runs clear or for a few minutes. if you're still experiencing issues after that, please call us on 1800 454 500.

19 November 10.30am

We're aware of water quality issues customers in Merrigum are experiencing. We've been working to rectify the situation and our operations and maintenance team has been flushing the water main network across the town to draw new water through the system. We expect the network flushing will improve the water quality.

Water main flushing means some customers may experience fluctuating water pressure - your water pressure will return to normal shortly.

We're really sorry for the inconvenience and thank you for your patience.

If you have any concerns or further questions, please call our 24-hour Customer Service Centre on 1800 454 500.
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19 November Shepparton

INTERRUPTION TO WATER SUPPLY:  GRENACHE DVE, SHEPPARTON will experience water supply interruptions due to planned maintenance works on THURSDAY 19 NOVEMBER between 9am to 10:30am. Customers impacted by these works have been notified.


To minimise the inconvenience please: store water in containers for drinking and cooking, fill your sink/bath with water for washing and flushing the toilet, turn off appliances that use water.

When water supply is restored, please run a tap at the rear of your property till the water runs clear. For further advice or information contact 1800 454 500


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17 November Euroa and Violent Town Update 19 November 3.30pm
Water storage levels are returning to normal. Please return to normal outdoor water use - however, remember that Permanent Water Saving Rules are in place, meaning you can only use sprinklers/sprinkler systems after 6pm. Watering using a watering can or a handheld hose fitted with a trigger nozzle is permitted at any time.

We thank you for your patience and understanding while we worked to resolve the issue and while storages refilled. We appreciate your efforts to reduce outdoor water use during this time, particularly on warm days.

Update 19 November 10am
Water levels are continuing to improve -please continue to hold off using water outdoors. We hope to be able to provide further updates this afternoon. Thanks!

Update, 18 November 4.30pm 

The Euroa Water Treatment Plant has resumed normal service today, however water storage levels have not yet been able to recover and are low. We need residents to continue minimising water use to indoor use only tonight (Wednesday, 18 November) while the treatment plant continues to work to refill the storages. Please continue to delay garden/lawn watering, car washing or other outdoor use.

We’re really sorry for the inconvenience – we’ll keep you updated at this link.


17 November, 5.30pm
 
The Euroa Water Treatment Plant is experiencing water supply issues - we're asking all customers to reduce their water consumption tonight to indoor use only. Please delay any lawn/garden watering or other outdoor use to help us conserve water.

Repairs are underway - we're really sorry for any inconvenience. We expect the issue will be resolved by tomorrow morning.

If you have any issues or concerns, please call our 24-hour Customer Service Centre on 1800 454 500.
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