We’re here to help.

If you're experiencing difficulties paying your water bill, you're not alone. We can help through payment plans, bill extensions, grants and assistance, linking you to other support services and more. 

We can tailor a plan that meets your needs and we'll work with you as long as it takes for you to get back on track. The sooner you get in touch, the sooner we can help you take control - call us on 1300 360 007 or request a call back at a time that suits you.

How we can help:

We have a Customer Support Policy which provides more information about how we work with customers to support their needs.

Assistance for people experiencing family violence

We have a dedicated team who’ve been trained to assist people experiencing or at risk of family violence. We can put additional protective measures on your account to secure your personal information.

You can read our Customer Family Violence Policy for more information.

For further assistance, visit our family violence support page.

Additional support