Have you been financially impacted by coronavirus (COVID-19)?
We’re here to help.
If you’re worried about being able to pay your water bill, we can offer you support and tailor a solution to suit your individual circumstances. We can help you out with payment arrangements, extensions, links to financial support groups, help you with external grants applications and more.
We’ll work with you as long as it takes to help you get back on track. The sooner you contact us, the sooner we can help. We encourage you to call our friendly Customer and Account Services team on 1300 360 007 to see how we help.
We’ve put some links below that might be helpful if you prefer to do it yourself
Need a little bit longer to pay your bill? Request a one-off 14-day payment extension on your bill.
Do you have an eligible concession card? You might be able to access discounts on your water and sewerage payments. Fill out a Concession Registration Form here.
If you need help via a one-off payment due to temporary financial issues, we can help you apply for a government grant called the Utility Relief Grant. You can fill out a form to register for an appointment.
Are you a business customer? You can request a callback from our Business Customer Assistance Team through this form to see what options or assistance may be available to you.
You can also manage your account through our Customer Portal.
Need more help?
None of these options suit or need more detailed advice? That’s okay, you can contact our friendly Customer Accounts and Support Team for more advice and assistance. You can call them Monday to Friday, from 8.30am to 4.30pm 1300 360 007. Alternately, you can send an email to email@example.com, or use our live chat function available on this page.
Need help but you're not available right now? You can request a call back from out team on a day that suits you. Fill out this form.
Goulburn Valley region helpful links - local councils assistance information
Mansfield Shire Council - https://www.mansfield.vic.gov.au/emergency
Campaspe Shire Council - https://www.campaspe.vic.gov.au/Our-services/Public-health/COVID-19-update
Greater Shepparton City Council - https://greatershepparton.com.au/pandemic
Strathbogie Shire Council - https://www.strathbogie.vic.gov.au/
Moira Shire Council - https://www.moira.vic.gov.au/Community/Emergency-Management/COVID-19-update
Mitchell Shire Council - https://www.mitchellshire.vic.gov.au/services/fire-and-other-emergencies/coronavirus-covid19
Murrindindi Shire Council - www.murrindindi.vic.gov.au/coronavirus