Have you been put in a difficult situation by a partner or family member? We are here to support you.

Our trained staff will support you and your situation in a confidential manner. We are here to help and support you and can put you in touch with additional support.

We can support and assist with customers left with debt. We will work with you to find a solution for your individual situation and won’t restrict your water supply.

We can lock your account in our system to everyone other than our Customer Support Team, giving you added privacy.

Please call our Accounts hotline and ask to speak to one of our Customer Support Team members.

You can also download a copy of our Customer Family Violence Policy (PDF, 59kb)

Support services

For women

  • 1800RESPECT - 1800 737 732 | 1800respect.org.au
    National counselling helpline, information and support – 24/7
  • SafeSteps - 1800 015 188 | safesteps.org.au
    24/7 family violence response service
  • Women’s Information and Referral Exchange (WIRE) (Victoria) - 1300 134 130 (9am-5pm Mon-Fri) | wire.org.au
    Women’s information and support service

For men

  • Men’s Referral Service - 1300 766 491 | mrs.org.au
    Men’s counselling and referral service for men impacted by family violence 
  • Mensline - 1300 789 978 (24/7) | mensline.org.au
    Support for men with family and relationship issues


  • QLife - 1800 184 527 | qlife.org.au
    Telephone and web-based counselling, referrals and support groups for LGBTI people and their families