Our Customer Accounts Team are trained to help support you in times of financial difficulty. We can tailor solutions to meet your individual circumstance, then work with you to ensure these measures are helping you take back control of your bill.

If you are eligible for customer support programs, our team will ensure you:

  • Are treated with dignity and respect
  • Are shielded from further debt recovery action in relation to your water and sewerage bill
  • Receive information about alternative payment arrangements, water conservation, government concessions and assistance programs available to you

Energy and Water Ombudsman (Victoria)
In the unlikely event that we cannot resolve your issue, you may choose to call the Energy and Water Ombudsman (Victoria) on freecall 1800 500 509 or visit www.ewov.com.au.