To help you pay your water bills we have a range of schemes available that you may be eligible for, including:

  • Payment Extensions
  • Various individualised payment arrangements
  • Government assistance, including the Utility Relief Grant Scheme
  • Pensions and concessions
  • Financial Assistance Program
  • Advice around water usage and leaks.

For more detailed information please refer to our Hardship Policy.

How can we help?
We understand that everyone’s lives can change according to circumstances – which sometimes results in financial challenges. If you are having trouble paying your account, please contact us on 1300 360 007.

We work alongside the following Financial Counsellors to assist you take back control of your finances:

Salvocare Northern Victoria (p) 5820 8000 and Primary Care Connect (p) 5823 3200