Utility Relief Grant Scheme 
The Utility Relief Grant Scheme (URGS) provides once-off assistance for domestic customers who are unable to pay their utility accounts due to temporary financial crisis.

To qualify for the URGS you need to show that unexpected hardship has left you seriously short of money so that you cannot pay your account without assistance and risk restriction of supply. You must hold a Pensioner Concession Card or Health Care Card to be eligible. Examples of unexpected hardship include:

  • A significant increase in consumption
  • A recent decrease in income, for example, loss of income
  • High unexpected expenses for essential items.