We take our role of providing quality drinking water seriously and have established a Drinking Water Quality Management System (DWQMS) which uses principles of the Australian Drinking Water Guidelines 2011.

Our DWQMS is regularly audited and reviewed in accordance with requirements of the Safe Drinking Water Act 2003 to ensure it provides a reliable and practical framework for the production and delivery of safe drinking water to our customers.

A key aspect of our approach to producing safe drinking water, is the use of multiple treatment processes. Operation of our treatment processes requires attention to detail and our water treatment operators are trained to ensure they meet the requirements of the Water Treatment Operator Competency Framework - Best Practice Guidelines.

Our Customer Service Centre is responsible for the real-time monitoring of our water treatment facilities. They utilise online water quality instrumentation and a network configured database system known as SCADA (Supervisory Control and Data Acquisition). SCADA continuously monitors treatment facilities and we have the ability to remotely shut down treatment plant processes if required.

The cornerstone of our DWQMS is our Drinking Water Quality Policy and Annual Water Quality Report prepared in accordance with the Safe Drinking Water Act 2003 and the Safe Drinking Water Regulations 2005. They provide an overview of our operations, implementation of the Act and our performance. Monthly Water Quality Reports are also prepared and are available below.

Annual Water Quality Reports 

Annual Water Quality Report 2017-2018

Monthly Water Quality Reports 2019

Water Quality Report - January 2019 (PDF, 1MB)
Water Quality Report - February 2019 (PDF, 1MB)

Monthly Water Quality Reports 2018

Water Quality Report - January 2018
Water Quality Report - February 2018
Water Quality Report - March 2018
Water Quality Report - April 2018
Water Quality Report - May 2018
Water Quality Report - June 2018
Water Quality Report - July 2018
Water Quality Report - August 2018
Water Quality Report - September 2018
Water Quality Report - October 2018
Water Quality Report - November 2018
Water Quality Report - December 2018

Monthly Water Quality Reports 2017

Water Quality Report - July 2017 
Water Quality Report - August 2017 
Water Quality Report - September 2017 
Water Quality Report - October 2017 
Water Quality Report - November 2017
Water Quality Report - December 2017