All residents and businesses who were occupying a property during the floods in Mooroopna will receive either a:
- $600 credit if they experienced flooding above floor level of their house or business premise; or
- $300 credit in recognition of the widespread flooding impacts to the Mooroopna town and community.
Residents and building occupants in Nathalia will also be eligible for a $300 credit in recognition of the ongoing, intermittent impact on water quality resulting from the floods.
For all other towns across our service area where flooding was localised to specific properties, residents and building (including business) occupants may be eligible for a:
- $600 credit if they experienced flooding above floor level of their house or business premise; or
- $300 credit if they are in a part of a town which experienced significant disruptions to water or sewer services.
We're working with local councils and using our own databases to identify affected properties so we can proactively apply the credit to impacted customers - if you're eligible, you won't need to do a thing. If you believe you're eligible but didn't receive a credit on your bill issued before March 2023, you can submit your application.