Customer values survey: What this survey is all about
Goulburn Valley Water provides water and wastewater services to towns across our region. The organisation faces major decisions about how to ensure these services remain reliable for decades to come as the population, water use, and climate change.
There are often several ways to address an issue. For example, delaying a project may reduce costs in the short term, but could lead to more disruptions and higher overall costs.
Most of your water bill covers the costs of these major decisions. Goulburn Valley Water wants to understand your values to help it choose between different technical options.
Although the engineering and economics are complex, this survey focuses on what matters to you. Your responses will help Goulburn Valley Water understand which options you prefer, without requiring you to have expertise in engineering or economics.
The survey results will not be used to make decisions directly. Instead, groups of everyday customers will use them to discuss how these values should be applied to the major decisions Goulburn Valley Water faces.
Goulburn Valley Water is working to incorporate your values into these complex decisions. There are many other ways to get involved, and we appreciate you taking the time to share your views today.