A snapshot of what our customers have told us:
"I would like you to promote drinking town water rather than the public buying bottled water. Research seems to suggest town water is better. We do not need plastic bottles littering our streets. I think how many plastic bottles would be used in 12 months if an individual drank only bottled water!"
"It would be good to have recycled water reticulated through the town so that gardens can use lower quality water."
"Solar powering of the processing of water is already of great benefit."
"Keep up the great work that they are doing now."
"I think everyone should play a part in looking after the region and making it better. We all need to deal with climate change but we also need to look after people who are in trouble & need support."
"I expect Goulburn Valley Water to supply water of good quality and as we are a country of regular droughts, to impose restrictions where necessary."
"[I expect] Good drinking water and plenty of it."
"[I expect] Clean water, good pressure and personalised customer service."
What's been happening so far?
We began with conversations with our staff to understand what they think is important - after all, most of them are GVW customers as well! We've used their feedback to help inform early planning for the business as well as our pricing submission.
Between March and July, we engaged widely with our communities to understand people's broad values and opinions about future services and pricing. Where we could, we met with people face-to-face depending on restrictions or lockdowns, as well as inviting people to take a survey online, via a physical postcard we dropped at cafes and businesses in each town, or via a QR code on water bottles at cafes across our service area, or via an SMS link. We recieved a fantastic response - so thank you to those who shared their thoughts.
We've now analysed the feedback to give us some key topics to delve into further with our communities as part of our second phase of engagement, which is currently underway. We're asking people to share their thoughts on specific topics as part of our interactive online build-a-bill tool, which will help inform detailed deliberations early next year, before we develop the draft price submission.
A snapshot of our engagement so far...