Tell us what you think!

We're asking people to help shape future services and pricing by telling us what they think about our future service planning. Use our build-a-bill tool, sliding the scales backwards or forwards on different topics to show their preferences for future services and improvements. Each change of the slider shows how the prices will impact charges for pensioners, homeowners, renters and small businesses on each bill; as well as over one year and for the full five-year pricing period. Not all aspects of our pricing submission are represented in the tool - just a couple we are keen to know more about.

Share your thoughts on pricing by clicking the link below! Completing it will put you in the draw to win a $150 hamper of local produce!

Note: the build-a-bill tool works best from a desktop computer, but is still accessible via mobile phone; you may just need to scroll to see all the options.

Help plan our future

We’ve started planning to shape the future of Goulburn Valley Water and we want you to share your thoughts – and think beyond just water! We're working with our customers and communities to identify thier priorities and the things that are important to them. As well as delivering excellent urban water and wastewater services, we want to help contribute to liveable and prosperous communities.

Every five years, we are required to submit a plan to the Essential Services Commission that outlines our proposed prices, service levels, projects and infrastructure investments. But we need your help to understand the values and priorities of our customers, so we can weave your feedback into our plan and shape future services and pricing.

We want you to join the conversation - use our interactive online build-a-bill tool, send us a message on our social media pages or send us an email with your thoughts about future pricing and services at Your input is vital in helping us shape our priorities for the future!

A snapshot of what our customers have told us:

"I would like you to promote drinking town water rather than the public buying bottled water. Research seems to suggest town water is better. We do not need plastic bottles littering our streets. I think how many plastic bottles would be used in 12 months if an individual drank only bottled water!"

"It would be good to have recycled water reticulated through the town so that gardens can use lower quality water."

"Solar powering of the processing of water is already of great benefit."

"Keep up the great work that they are doing now."

"I think everyone should play a part in looking after the region and making it better. We all need to deal with climate change but we also need to look after people who are in trouble & need support."

"I expect Goulburn Valley Water to supply water of good quality and as we are a country of regular droughts, to impose restrictions where necessary."

"[I expect] Good drinking water and plenty of it."

"[I expect] Clean water, good pressure and personalised customer service."

What's been happening so far?

We began with conversations with our staff to understand what they think is important - after all, most of them are GVW customers as well! We've used their feedback to help inform early planning for the business as well as our pricing submission.

Between March and July, we engaged widely with our communities to understand people's broad values and opinions about future services and pricing. Where we could, we met with people face-to-face depending on restrictions or lockdowns, as well as inviting people to take a survey online, via a physical postcard we dropped at cafes and businesses in each town, or via a QR code on water bottles at cafes across our service area, or via an SMS link. We recieved a fantastic response - so thank you to those who shared their thoughts.

We've now analysed the feedback to give us some key topics to delve into further with our communities as part of our second phase of engagement, which is currently underway. We're asking people to share their thoughts on specific topics as part of our interactive online build-a-bill tool, which will help inform detailed deliberations early next year, before we develop the draft price submission. 


A snapshot of our engagement so far...

Frequently asked questions

How can I provide feedback?

There's a range of ways you can have a say - whatever works best for you. We have an online survey available, as well as postcards where you can write on them and send them back - no stamp required! 

Where we can do so safely, we will also be visiting towns with our mini popup water cafes where you can come and have a chat to us in person - we'll advertise these on our website, our social media channels and in newspapers and on the radio where possible.

We're also more than happy to come to you! If you're hosting an event, a group meeting (for example, Rotary or Lions) or other community catch up, let us know by sending us an email with the details (time, date, location) of the meeting and about how many people you're expecting. You can also just send us an email at the link above telling us your thoughts, or send us a message on any of our social media channels!

We'll also have ways for you to have your say - keep an eye on this page for more information!

Will my contributions be anonymous?

We only collect enough data to help us make informed decisions based on your responses. This only includes the town you live in and your age and gender - anything else is optional. All data is collected and stored in line with our Privacy Policy.

If you'd like, you can also provide an email address or phone number and we can keep you up to date on our engagement processes and outcomes. 

Will I be able to see a draft of the pricing submission?

Yes - once we've finished our in-depth engagement with our customers and communities early next year, we'll be developing our draft pricing submission for 2023-28. We'll make that available for people to read and comment on in late 2022, ahead of our submission to our independent regulator, the Essential Services Commission, in early 2023.