About the panel
The Customer Accountability Panel will be a key customer voice in planning for our future and reflecting on our achievements.
It will provide feedback on GVW’s actions and progress on key promises and activities from our current five-year plan (the 2023-28 Price Plan), which has been developed in consultation with our customers.
It will also provide broad opportunities for customers to share their thoughts and preferences on our activities and upcoming projects, and will be a key part of planning and decision making on some of our customer-focussed projects that will roll out over the next couple of years.
How it will work
The Panel will meet each year – generally in person and on a weekend. There may be other opportunities to provide feedback through other processes at different times – these will be optional.
You don’t need any experience in the water sector, or to know how we operate – we’ll give you all the information you need to participate as we go.
Participants will be paid for their involvement – full details will be provided to those who are selected.
Why should I get involved?
We’ve had great feedback from people involved in a similar panel as part of our previous five-year plan, from 2018 to 2023, and from those involved in our Deliberative Forum in the development of our previous .
Key things we heard from customers about being on the panel were:
- An educational and rewarding experience
- Really interesting to be involved in
- A great opportunity for personal and professional development
- A chance to listen and learn from others, including experts and fellow customers
- An opportunity to have a say and be heard in a collaborative and constructive forum
How can I get involved?
Expressions of interest are now closed. We may seek additional members over the panel's lifetime (2023-28) and will advertise via this website and our social media if we do.
Want to know more?
You can read more about our 2023-28 Price Plan and it’s development here [coming soon].