We are committed to providing excellent levels of service to our customers and the community, and we know it can be inconvenient when we don’t meet the targets we’ve set for our water or sewer services. Impacted communities may be eligible for a payment if we don’t meet specific community service levels.
We have identified three breaches, two related to Boil Water Notices at Longwood and Murchison, and another in relation to a sewer spill at Kilmore, in 2025/26.
If you are interested for applying for support from the Community Rebate Program fund please click here.
There were no breached in 2024/25. Below are details of the 2023/24 Community Rebate Program fund recipients.
2023/24 funding recipients
Eight groups from four towns received funding to support community projects:
- Grahamvale Primary School - Waterwise garden
- Marysville Community Golf & Bowls Club - Equipment recovery
- Marysville Triangle Arts Group - Music in the park
- GV Pride - Nature workshops
- Shepparton Youth Club United Cricket Club - Girl's team development
- Cricket Shepparton - Girl's competition development
- Mooroopna Cats Basketball - Junior training program
- Mooroopna Tennis Club - Drainage upgrade
Here is an example of how one receipient used the funding.
Grahamvale Primary School - bringing the school's planter box to life
Grahamvale Primary School has used its Community Rebate Program funding to develop a watering system for the 85 metre long and 2.5 metre wide planter box that has been developed by the school along a section of its northern and western boundaries.
Grace and Jett (pictured above) are the school's Community Leaders and are among the 351 students overseeing the growth of 40 new Ornamental Pear trees, which have now been planted in the garden beds - each with its own water dripper.
The new trees have replaced Pine trees that were causing damage to the school's artificial turf.
When fully grown the new trees will be nine metres tall and provide an attractive wind break for the school's playground.