7 February 2024

Goulburn Valley Water is calling for customers to provide feedback and help shape future projects and priorities by registering an expression of interest for a new customer panel.

The Customer Accountability Panel will provide a key customer voice to reflect annually on progress across the 2023-28 Price Plan, which sets out GVW’s key priorities and projects for the next five years.

GVW Managing Director Steve Capewell said the new panel would be a continuation of the work achieved by customers as part of the previous 2018-23 Price Plan and during consultation and development of the current plan.

“Our customer panels have provided some really important insights and valuable feedback, and we’re committed to continuing to have a customer voice as we progress through our current five-year plan,” Dr Capewell said.

“We are keen to work with another group of customers who will help us review progress on our commitments, and also contribute their views on future projects over the next couple of years.

“We genuinely want to engage broadly and deeply and so we encourage any customers with an interest in our water future to register their interest in selection on the panel.”

The new panel will be drawn from GVW’s 54 towns and will include representation from homeowners, tenants, businesses and future customers. It will also include members of the 2018-23 Annual Performance Forum and Customer Carbon Advisory Group to create a balance of fresh insights and prior experience.

The 2023-28 Price Plan is centred on four promises:
• provide reliable water and wastewater services customers can trust
• lead action and partner with communities to grow the region
• care for the environment and adapt to a future impacted by climate variability
• deliver respectful and responsive customer service, balancing affordability, value for money and fairness.

Investment in renewable energy, supporting customers experiencing financial hardship and renewing existing assets and infrastructure to ensure reliable service into the future are three of the major commitments.

For more information or to submit an expression of interest, visit https://www.gvwater.vic.gov.au/customer-accountability-panel

The expression of interest deadline is Friday 8 March 2024.