25 September 2025
Goulburn Valley Water (GVW) will again be asking customers for their feedback through the annual customer satisfaction survey this October. A sample of customers will receive an email invitation to complete the survey online.
The survey forms part of a larger customer satisfaction piece across seven participating water corporations, including Westernport, South Gippsland, Gippsland, East Gippsland, Goulburn Valley, Central Highlands and Coliban Water.
Last year’s survey results showed strong satisfaction with water and sewerage services. Customers particularly rated value for money, trust, and overall service highly, reflecting GVW’s ongoing commitment to listening to the community and delivering services that meet customer needs.
Managing Director Dr Steve Capewell said the positive feedback highlighted GVW’s focus on customer outcomes and service excellence.
“We’re proud that our customers continue to value the work we’re doing - whether that’s restoring water supply or providing financial assistance to those who need help,” Dr Capewell said.
“We are committed to delivering services that are reliable, responsive and inclusive. The survey is an important way for us to learn from our customers and continue to improve.”
Goulburn Valley Water has invested in a range of projects to future-proof infrastructure and ensure long-term service sustainability. These initiatives have also contributed to the strong satisfaction ratings.
The 2025 survey will open on Wednesday 1 October and run for three weeks. Customers who complete the survey can choose to go into the draw to win one of ten $100 bill credits.
Keeping customer personal data private is more important than ever. Personal information collected for the draw entry will not be linked to feedback.
Customers can find out more by visiting gvwater.vic.gov.au.