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Goulburn Valley Water

FAULTS & EMERGENCIES: 1800 454 500

Corporate Information

Goulburn Valley Region Water Corporation, trading as Goulburn Valley Water, is a state-owned Government Business Enterprise (GBE). We are a statutory corporation responsible to the Minister for Water and we operate under the Water Act 1989 and Water Industry Act 1994.

Our Water Services Agreement (WSA) formalises our obligations for the provision of water related services to our customers and provides a commitment to government in terms of the level and standard of service provision and improved business efficiencies. We report quarterly to government on performance against targets set in the WSA.

Statement of Obligations
In addition to our key role of customer service, we also meet a wide range of regulatory obligations. Our Statement of Obligations outlines the obligations imposed on us by the Minister in relation to the performance of our functions and exercise of powers including our role in customer and community engagement, risk management, planning, water services and compliance.

We are guided by our Vision and Values together with our Business Performance Policy and Risk Management Policy.

Corporate Plan
Further details about us can be found in our Corporate Plan.