Natural disasters can occur at any time so it is important to be prepared for the impacts of natural disasters and the likelihood that water supply and sewerage services may be compromised. Our Service Interruptions detail our current interruptions to service.

For state wide emergency information and other important contacts during natural disasters contact, listen to or visit:

Emergency  000   
Bushfire Information Line  1800 240 667 
State Emergency Service (SES)  132 500 
VicRoads road closure information  131 170   
Wildlife rescue 1300 094 535   
ABC Radio 774 AM     
ABC Goulburn Murray 97.7 FM     

If your property is in a fire prone area it is important to consider your water supply when developing your individual fire plan.

During a major fire the demand on the town water supply is likely to exceed the capacity of the system. This means that water pressure may be significantly reduced and some areas may even be without water. The reduced pressure may also impact on your ability to fight fires.

Your individual fire plan should identify reliable alternative water sources such as a large dam, irrigation channel, or creek. Only residents who are fully prepared should consider staying to defend their property. The safest option is to leave early and be well away from the threat.

You should also consider your drinking water supply during a major fire event as the need to keep hydrated is paramount. Filling your bath and other containers with enough drinking water on days of extreme fire danger is a good precaution in case of loss of supply. We recommend 10 litres per person (one bucket) as a minimum.

We prepare for the bush fire season by ensuring our staff and our water supply infrastructure have the necessary backup systems in place to minimise supply interruptions under normal conditions.

For further information and advice on planning and preparing for a bushfire visit the Country Fire Authority (CFA) or call 1800 240 667.

Floods can cause damage and disruptions to our water and wastewater services that may affect households, businesses and communities.

If you are buying, leasing, renting or proposing to build on a property or already own a property you should know your flood risk and how to manage it.

Flood management is a whole of community responsibility. While local, state and federal governments have an important role, floods cannot be stopped. Flood damage can be reduced by being FloodSafe. Being FloodSafe involves proper planning before a flood and taking the right actions during and after the flood.

The Bureau of Meteorology issues warnings for most floods and these are broadcast on ABC and other radio stations. If heavy rain is falling, tune into the radio to listen for flood warnings and updates. Have a battery operated radio with spare batteries handy as there is often a power failure during storms which cause floods.

In the case of a flood, DO NOT use floodwater for drinking or cooking. Contact Us or check our Service Interruptions to ensure tap water is safe for use.

Visit FloodSafe for more information on floods in Victoria.

Storms can happen anywhere, at any time of year and are often accompanied by strong winds, large hailstones and lightning. Storms can cause significant damage to homes, businesses and community infrastructure including infrastructure which is vital to managing drinking and wastewater supply.

In the case of a storm check our Service Interruptions for any updates and ensure you notify us on 1800 454 500 or online if you experience an interruption to your water or sewerage supply.

For more information on storms and their impact visit Stormsafe.