KEY THEME 3: MODERN AND THOUGHTFUL CUSTOMER SERVICE
3E) ASSISTANCE WITH WATER EFFICIENCY AND LEAK DETECTION - THROUGH THE PEAK WATER DEMAND PROJECT
About this project
Our infrastructure capacity is designed for new areas in towns based on expected population growth and future modelling. If capacity of the water mains is exceeded, water pressure will decline to unacceptable levels. Kilmore, Mansfield, Kialla and Broadford are experiencing above expected population growth and due to this, peak water use (early mornings and evenings) is presenting capacity constraints.
Upgrading these water mains would cost GVW roughly $10 million within the next 5 years however, by working with customers to 'smooth' peak demand we may be able to delay or avoid the need to upgrade, saving our customers money.
What we have done so far
We have begun work on a project to install intelligent meters in these towns and we are currently reviewing technology options for the meters. Intelligent meters can:
- monitor usage on a daily, time of day and seasonal basis
- allow GVW to quickly notify customers if their meter is indicating a possible leak on the property
- provide information and potential incentives for customers to use water at different times of the day.
We are also working on a customer engagement program to educate people about the use and benefits of the meters as well as providing information on how behaviour change can have a positive impact.
Download PDF Information Sheet here