KEY THEME 3: MODERN AND THOUGHTFUL CUSTOMER SERVICE
3B) 24/7 DIGITAL ACCESS AND ONLINE SELF-SERVICE THORUGH IMPLEMENTATION OF RESIDENTIAL AND BUSINESS ONLINE PORTALS
About this project
Our website has been upgraded to provide a modern, functional site that is easy for customers to use. Prior to the Price Submission process our website did not have the online portal function that some other water corporations have. Customers have told us that they want to be able to access self-service options at any time, to pay bills online, check their account balances and history and update their details. Wr have committed to introducing this in the 2018-23 Price Plan.
What we have done so far
We designed and tested a residential customer portal with positive results, which is now available on our website and avaialble for customers to sign up to. It was promoted to customers via an educational campaign.
We will continue to build the capacity of the portal based on customer feedback and are extending it for use by developers, plumbers, builders and consultants. This will allow them to access:
- building plan approvals
- diagrams
- pressure enquiries
- meter installation information
Download PDF Information Sheet here