Goulburn Valley Water undertakes water meter replacements on meters that are more than 17 years old or have delivered more than 5000 kL of water to the property. The program is designed to ensure readings remain accurate for our customers.
If your property has been identified as requiring a replacement water meter, under the Water Act 1989 Clause 133 – Power to enter land, Goulburn Valley Water is required to give you 7 days’ notice before entering your property.
Water meter replacements are undertaken by Complete Tapping Services, on behalf of Goulburn Valley Water. Their staff will require access to your water meter on the day works are to take place and will need to turn your water off for a short time (usually less than 30 minutes) to undertake the works.
You do not need to be home whilst the works are undertaken however, we do ask that you assist by ensuring there is full access to the meter (including through locked gates if relevant) and any animals on your property are restrained. If you are home, the contractors will knock on your door to let you know that they have arrived and when your water will be interrupted.
If for any reason the works cannot be undertaken on the scheduled day, the contractor will knock on your door to explain the reasons. If you are not home, a note will be left explaining why the works have not taken place. You will receive additional notification when the works are rescheduled.