Goulburn Valley Water, like other water corporations, is well-prepared to respond to the coronavirus (COVID-19) outbreak so that we can continue to deliver water and wastewater services.
We are putting in place additional precautions to limit the spread of coronavirus (COVID-19).
We’re reassuring customers that drinking water remains safe to drink – there’s no evidence coronavirus is transmitted through drinking water. However to ensure community safety, and comply with government advice, front counters at our two public offices will be closed from Tuesday 24 March until further notice. Both these offices are in Shepparton; our Head Office is at 104-110 Fryers Street and the Shepparton Operations Centre is on Florence Street (corner Old Dookie Road).
The closure of the front counters has been done to maximise our ability to continue to provide an essential service to our community.
It’s not a decision we made lightly, but it’s important to take action to help stop the spread of coronavirus (COVID-19). We’ve taken action to help “flatten the curve” - practicing social and physical distancing, to protect staff, the community and resource availability, like health services.
We are enabling staff to work from home where practical and implementing strict hygiene practices to minimise the risk of infection to the operators out in the field.
Our staff are still here to help you. We’re available anytime via phone, email, webchat, online and via self-service:
- General enquiries – 5832 4800 (8:30am-4:30pm)
- Billing – 1300 360 007 (8:30am-4:30pm)
- 24-hour Faults and emergencies – 1800 454 500 (24hrs)
- Property Services Team – 1800 064 714 (8am-4pm)
- Email - firstname.lastname@example.org
- MyGVW customer portal – my.gvwater.vic.gov.au (to pay a water bill)
- Website (report a fault, connections, moving house, e-billing) – www.gvwater.vic.gov.au
- Social: Facebook + Twitter - Search for "Goulburn Valley Water"
We’re assisting our vulnerable customers and can provide support to customers who might be financially impacted by coronavirus (COVID-19). If you are experiencing hardship, please call us to discuss alternative payment options.
Developers can access water and sewer connection forms online and submit them as normal.
At this stage we are continuing to deliver our essential infrastructure upgrade projects. We are working alongside our contractors to review and align our response plans for minimal impact to the community.
We’ve enacted our response and preparedness plans to ensure we can continue to deliver safe and reliable water and wastewater services to our communities while still following all recommendations from federal and state governments.
Thank you for your patience and understanding during this time. We will work as hard as we can to minimise the impacts of any changes we make as we continue to provide essential services.
This page is based on information supplied by the Water Services Association of Australia (WSAA), which is the peak body representing the urban water sector. Their fact sheet can be found here.
Coronavirus Health Information Line - 1800 675 398
Call the Department of Health and Human Services (DHHS) hotline if you are seeking advice on coronavirus (COVID-19). The line operates 24 hours a day, seven days a week. You can also visit the DHHS coronavirus webpage for up to date information and advice.
Information regarding Standpipe New Account Suspension:
As the coronavirus (COVID-19) pandemic becomes more widespread, Goulburn Valley Water’s priority continues to be the safety of our staff and customers.
Issuing standpipe account cards and keys to new customers requires people to leave their homes to process new applications and/or collect cards and keys. We want people to stay at home to reduce the risk of exposure to coronavirus.
So Goulburn Valley Water is suspending the processing of new standpipe account applications and the issuing of account cards and keys. This a temporary measure and we will process new applications again in the future.
We apologise for any inconvenient this may cause for some customers.
Customers can still access water at standpipes that have pay-as-you-go (PAYG) facilities. You can use any debit or credit card with ‘tap and go’ functionality.
Standpipes with PAYG facilities are located at:
- Shepparton (Florence St)
Existing standpipe account holders who have a card and key can continue using their accounts but cannot request additional cards or keys at this point in time.
Frequently Asked Questions: