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Goulburn Valley Water

FAULTS & EMERGENCIES: 1800 454 500

Our Vision and Values

Our Core Promise
To deliver safe, reliable and affordable water and wastewater services to our residential, commercial and industrial customers.

Our Commitment
In delivering on this promise, we are committed to:

  • fully understanding and delivering on our customers’ preferences
  • enhancing the liveability and economic wellbeing of our communities
  • embracing diversity and inclusion, and providing leadership and opportunity

Our Strategic Priorities
In delivering the core promise and driving the evolution of the business, our key strategic priorities are:

  • Customer and Community Value
  • Safety
  • Leadership and Culture:
  • Climate Change Mitigation 
  • Digital Future

Our Values
Our behavious and actions are underpinned and guided by our core values:

Service Excellence
Delivering quality service to our internal and external customers, within a culture of excellence;

Our People
Developing our people's capacity, resourcefulness and creativity and encouraging life-balance;

A total commitment to health and safety;

Working together positively, respecting individual contributions and having some fun along the way; and

Open Communication
Sharing information and knowledge while fostering trusting relationships that encourage honest conversations.