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Goulburn Valley Water

FAULTS & EMERGENCIES: 1800 454 500

Offensive smell? GVW want to know about it!

19 December 2017

When residents experience unpleasant smells in the air, due to the age and deterioration of sewerage infrastructure, Goulburn Valley Water (GVW) is called on to deal with odour issues.

GVW has an extensive odour management program which, over the past five years, has spent over $1.8m on odour reduction projects across the region. This has included trialling, both short and long term solutions, providing residents with some welcome relief. These include deodorising sprays, replacement of sewer mains, new storage tanks and towers and upgraded pump stations.

GVW has identified, through their asset management program, that the ageing sewer main running along Wyndham St, between Macintosh St and Sobroan St, will require replacing and this work is scheduled for the end of 2018. Due to the size and location of this main, it cannot be replaced sooner. In the meantime, GVW are taking actions to reduce the pressure on the main to ensure it does not further degrade.

To mitigate additional damage to the infrastructure, GVW will reconfigure the system to utilise an adjacent gravity sewer main for the majority of the flows from the Sobroan/Wyndham St corner to the water treatment plant on Welsford St. As gravity mains flow slower, there is an increased chance of odour in the immediate area. Residents, businesses and visitors to the area may notice increased sewer odours during the next 12 months. GVW encourages anyone that notices any strong odours to contact the corporation to report the issue.

Fortunately improvements in technology and GVW’s odour management program have resulted in a reduction in odour complaints. In 2016, GVW received 28 odour related complaints across the region compared to 95 complaints in 2009. Although odour complaints to the corporation are declining, GVW encourages all residents concerned with persisting odours to report them.

Odours can be reported to GVW’s 24 hour Customer Service Centre on 1800 454 500.