24 July 2020

Goulburn Valley Water customers will continue to benefit from low water costs, as prices fall for the third year in a row.

Customers can expect to save about $11 annually on a typical residential bill, with new prices to apply to water supply and wastewater charges from 1 July, 2020.

Bill prices for an average residential household will be about $895 in 2020-21, compared to $906 in 2019-20.

Managing Director Peter Quinn said GVW aimed to strike a balance between providing value-for-money, while still providing safe and reliable water and wastewater services.

“One of the cornerstones of our 2018-23 pricing submission was our drive to provide the best value possible for our customers,” Mr Quinn said.

“We hope keeping water prices low will also continue to provide relief to people who have been financially impacted by the coronavirus (COVID-19) pandemic, and we encourage anyone who needs assistance with their bill to contact our team on 1300 360 007 to see how we can help.”

Goulburn Valley Water offers customers a number of flexible options to suit individual circumstances, such as payment plans, payment extensions and assistance to apply for any applicable rebate or grant programs.

Access to financial support is now also available for business customers.

Goulburn Valley Water will also not be charging interest on overdue accounts during the coronavirus incident.

Water and sewerage prices reflect the costs associated with sustaining and upgrading Goulburn Valley Water’s critical water and sewerage assets, comprising the network of dams, water and sewerage treatment plants, reservoirs, pumping stations, mains and more.

Goulburn Valley Water’s prices are set every five years as part of the regular pricing submission process, and reviewed and approved by the Essential Services Commission, Victoria’s independent essential services regulator.

A full list of prices for the 2020-21 financial year can be found here.