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Goulburn Valley Water

FAULTS & EMERGENCIES: 1800 454 500

Privacy and Freedom of Information

We are committed to providing customers with the highest levels of service, including taking the necessary steps to protect customers’ privacy.

We treat all personal information collected as highly confidential and in accordance with the Information Privacy Act 2000. Personal information collected, stored and used by us is handled in accordance with the Act and our Privacy Policy.

Our Gift Offers Privacy Collection Statement outlines how we handle information collected, stored and used by us regarding Gift, Benefit or Hospitality offers made to our Board Directors or employees (including 'in house' contractors and consultants).

Freedom of Information (FOI)
We are a prescribed authority under the Freedom of Information Act 1982 and are required to respond to requests for access to documents made under that Act.

If you wish to make a Freedom of Information request you can do so yourself or authorise someone to request on your behalf (eg. solicitor).  If you wish for another person to make the request on your behalf, you must give them written authorisation. Applications must:

  • be in writing
  • clearly describe the documents you are requesting access to
  • include the current application fee of $28.90 or provide evidence you qualify to have the application fee waived due to financial hardship (eg. current healthcare card)
  • include evidence of your identity if the documents are about your personal affairs eg. a copy of your current Drivers Licence. If you are unsure about what identification to provide please contact us.

Email your FOI request to or send to:

FOI Officer
Goulburn Valley Water
PO Box 185
Shepparton VIC 3632