We provide urban water services in accordance with the powers, functions and duties under the provisions of the Water Act 1989.
The Victorian State Government Department of Environment, Land, Water and Planning (DELWP) is responsible for setting the legislative and regulatory framework that Victoria's water corporations operate within, including the establishment of legal and regulatory frameworks. To ensure we operate within these frameworks we have developed plans and strategies to ensure we balance supply, demand and security of water resources in our region.
The Essential Services Commission (ESC) is responsible for the economic regulation of the Victorian water sector, regulating prices, service standards and conditions of service for all Victorian water businesses. Our ESC approved 2013-2018 Water Plan sets out water and sewerage prices for our customers for the five year period commencing 1 July 2013. Details about our final pricing determination can be found here.
Water Security Outlook
Our Water Security Outlook was updated on 1 December 2016.
Urban Water Strategy
An Urban Water Strategy (formerly Water Supply Demand Strategy) is completed by all Victorian Water Corporations every five years and considers water usage and water availability for a 50 year period. The purpose of our 2016-2065 Urban Water Strategy is to identify any potential future shortfalls in the supply demand balance and identify the best mix of measures to address the shortfalls.
Drought Preparedness Plans
Our Drought Preparedness Plans are part of our Urban Water Strategy.