As a tenant, your landlord can make you responsible for payment of water usage charges where the property is separately metered. Your water account will only charge you for water use, not water and sewerage service charges. You can use our calculator to calculate your water usage.
Your landlord is responsible for water supply and sewerage service maintenance. This includes leaks, blockages and pipes. If you suspect a leak at your property, contact your Real Estate Agent or Landlord as soon as possible so they can arrange a plumber to locate and repair it. It is advisable that you turn off the stop tap at the meter where possible to eliminate further loss of water.
Moving Rental Property
If you are moving out of a rental property please notify us two days prior to moving out so that we can read your meter. This will ensure you are not charged for water used after you move out. If you are moving into a new rental property, you may notify us of the address of your new property at the same time.
To register your move, please complete the Vacating Residential Tenant Form or call 1300 360 007.
As the owner of a separately metered rental property you are responsible for payment of the water and sewerage service charges. You may make the tenant responsible for the water usage charges by registering them with us. This will incur a Special Meter Reading fee. If the property is not separately metered (one common meter supplying a group of units) you, as the landlord, are responsible for a proportion of the usage charges, as well as the service charges. In these situations, usage charges cannot be passed onto the tenant.
You are also responsible for water supply and sewerage service maintenance and the water meter. This includes everything on the house side of the meter or up to the connection with our sewer branch which is usually inside the property boundary.
To register a change in tenancy, please complete the appropriate form below.
Real Estate Agents
The owner of a separately metered rental property is responsible for payment of the water and sewerage service charges. They may make the tenant responsible for the water usage charges by registering them with us. This will incur a Special Meter Reading fee.
If the property is not separately metered (one common meter supplying a group of units) the landlord is responsible for a proportion of the usage charges, as well as the service charges. In these situations, usage charges cannot be passed onto the tenants.
A special meter read must be carried out within 48 hours of any change in tenancy. Real Estate Agents may read the meter by formal arrangement with us. Upon any change of tenancy (either for new tenants or vacating tenants) if the meter is read by the real estate agent the Special Meter Reading fee will be waived. If your agency would like us to read new and vacating tenant meters on your behalf please complete the Application for Special Meter Read Form.
To register a change in residential tenants, please complete the appropriate form below.
We have changed the way we set up customer accounts for non-residential tenants. We will no longer be registering non-residential tenants on the account for non-residential properties.
This change has come into effect on 1 March 2016 and will apply to all new non-residential accounts listed from this date. Existing non-residential tenants will remain the same for the next 12 months.
The Water Act 1989 only allows the issuing of accounts to tenants that fall under the Residential Tenancy Act 1997. Non-residential tenancies are not covered by this Act. We are not responsible for any agreement non-residential property owners enter into with their tenant about covering costs. Property owners are ultimately responsible for accounts in relation to the property they own. If there is an arrangement in place between the landlord and tenant with relation to payment, the landlord will need to recover these costs.
Our accounts will only be sent to the landlord/property owner at their current address. The business address will not be sent the bill which will eliminate duplicate accounts. The owner can add the NRT as an authorised person to call and query the account. The NRT can also be listed in the postal section as 'care of' but the owners name must still remain on the account.