Payment Assistance

Goulburn Valley Water recognises that some of our customers may be unable to pay their accout, due to financial circumstances, which could include:

Low-income
An unexpected reduction in income
A large unexpected expense on an essential item
Unemployment
Illness

If you are experiencing financial difficulties, Goulburn Valley Water can help by providing a range of payment options to ease the burden and keep you connected to our vital services.

Payment Assistance

We have a range of alternative options to assist you and can provide information on government assistance that may be available. » More

Application for Concession

Concessions help improve the affordability of key services for low income households. » More

Rebate Scheme

Water and Sewerage Rebate Scheme for Community Service Organisations » More

Hardship Policy

Goulburn Valley Water recognises the importance of its obligation to maintain open communication between the Corporation and its Customers. » More