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Goulburn Valley Water

FAULTS & EMERGENCIES: 1800 454 500

Your Account

Water accounts are issued to business and commercial customers on a four month billing cycle and require payment within 28 days of the date of issue.

Accounts are usually posted to customers, however you can sign up to receive your account via email, set up a direct debit or online at MyPost Digital Mailbox. We offer a variety of ways for you to pay your account and can also assist you if you are having financial difficulty.  

As a business owner of a property you are responsible for service and usage charges. Business owners and tenants who discharge trade waste are also responsible for any trade waste charges. Further details about your water account fees and charges are described in reading your account

Under the Water Act 1989, only the owner of a non-residential property is liable for costs associated with the water account. The account is delivered to the property owner who has ultimate responsibility for payment. Some property owners may then decide to forward this account onto their tenant. Property Owners can authorise their tenants to discuss the account by completing the authorisation form.