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Goulburn Valley Water

FAULTS & EMERGENCIES: 1800 454 500

Our Core Promise and Commitment

Our Core Promise
To deliver safe, reliable and affordable water and wastewater services to our residential, commercial and industrial customers.

Our Commitment
In delivering on this promise, we are committed to:

  • fully understanding and delivering on our customers’ preferences
  • enhancing the liveability and economic wellbeing of our communities
  • embracing diversity and inclusion, and providing leadership and opportunity

Our Strategic Priorities
In delivering the core promise and driving the evolution of the business, our key strategic priorities are:

  • Customer and Community Value
  • Safety
  • Leadership and Culture:
  • Climate Change Mitigation 
  • Digital Future