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Goulburn Valley Water

FAULTS & EMERGENCIES: 1800 454 500

Despite taste and odour changes, water remains safe to drink

07 December 2017

Customers may experience a slight change to the taste and odour of their water supply over the next few days. The problem is due to poor raw water quality in the Goulburn River due to heavy rainfall and the additional treatment processes required to treat this water. Our operations staff are working to ensure town water supplies meet all health standards. Water remains safe to drink.

Goulburn Valley Water (GVW) are currently working around the clock to manage their water treatment plants as raw water quality deteriorated after heavy rainfall last week.

GVW Water Quality Manager, Mark Putman, said the Goulburn catchment system is currently being affected by poor water quality resulting from the recent weather conditions. “The Goulburn River has been affected by poor water quality which is creating some taste and odour issues in the town water supply.”

The treatment processes, at some towns that source their water from the Goulburn River, have been modified to improve the quality of the treated water supplied to customers. This includes increasing the dosing rate of chemicals which assist in removing dirt particles from the water. Towns include Alexandra, Seymour, Nagambie, Murchison, Shepparton and Mooroopna. “GVW operations staff are currently working around the clock to manage the treatment process and to make adjustments when necessary.” Mr Putman said.

In addition to this, GVW is working closely with other authorities (Goulburn-Murray Water and Goulburn Broken Catchment Management Authority) to manage the situation. Even with these measures in place, it is likely that some residual taste and odour issues will be evident in the treated water in these towns.

Customers can be assured that the water supply continues to be safe for drinking and food preparation, despite the taste issues. “We apologise for the inconvenience and wish to assure customers that we are doing everything we can to manage the issue.”

GVW will continue to monitor the raw water quality and effectiveness of its treatment process closely. More information on the water treatment process is available on the GVW website http://www.gvwater.vic.gov.au/about-us/our-services/201582594105.asp