Payment Assistance

If you are having trouble paying your account, please contact us on 1300 360 007.  We have a range of alternative options to assist you and can provide information on government assistance that may be available.
 

EasyWay

The amount of your EasyWay instalment is calculated by dividing the total yearly amount of your Goulburn Valley Water accounts (based on the previous year’s consumption) into more manageable payments.  EasyWay helps you to budget more effectively by smoothing out the billing process.

Payments can be made at any Australia Post Office or the Corporation's Regional Administration Centre, 104-110 Fryers Street Shepparton.

The minimum payment using the card is $10.00 and there is no need to present your account when making payments.

Please note there is no fee for an EasyWay payment card.

Utility Relief Grant Scheme – January 2001

What is the Utility Relief Grant Scheme (URGS)?

The URGS provides once-off assistance for domestic customers who are unable to pay their utility bills due to temporary financial crisis.

Eligibility Criteria

To qualify for the Utility Relief Grant Scheme you need to show that unexpected hardship has left you seriously short of money so that you cannot pay your utility bill without assistance, and risk disconnection of supply.  You need to hold a Pensioner Concession Card or Health Care Card.

Examples of such events would include:

• A significant increase in consumption

• A recent decrease in income, for example, loss of income

• High unexpected expenses for essential items.

For further information or to receive an application form, please contact our Customer Assistance staff on 1300 360 007.
 

Goulburn Valley Water is pleased to help you in any matter regarding our services.  Call us on 1300 360 007 to discus any matters of concern.  In the unlikely event that we cannot resolve an issue, you may choose to call the Energy and Water Ombudsman (Victoria) on freecall 1800 500 509.