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Vision –
Our Shared Aspiration
To be a leader in
sustainable water management
delivering quality customer service.
Mission – Our Core Purpose
To deliver sustainable water services in a safe,
efficient and effective manner.
What We Value
Honesty and Integrity
- Goulburn
Valley Water will operate with honesty and integrity in all that we do and
be respectful of the views of others
Staff Well-Being and Life-Balance
- We
value our staff, acknowledge the importance of life balance and will assist
staff to manage work, personal and family commitments
Teamwork and Professionalism
- We
will strive to achieve excellence in all areas of our business through
teamwork, professionalism and a culture of continuous improvement
Innovation
- We will utilise
innovation to create best value for stakeholders
Health and Safety
- The
health and safety of our people and the community is a total commitment
Optimism and Enthusiasm
- We
will be positive and approach our respective roles with enthusiasm and
commitment and celebrate our successes
Corporate Goals
Water and the Environment
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Integrate planning and implementation of regional development with water
cycle management to achieve effective stewardship of water whilst also
fulfilling essential environmental water requirements.
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Deliver quality drinking water which complies with Australian Drinking Water
Guidelines and DHS requirements.
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Manage wastewater in a sustainable manner and maximise reuse of reclaimed
water and biosolids throughout the Goulburn Valley Region.
- To reduce GVW’s
greenhouse gas emissions with a long term goal of carbon neutrality
Customers and the Community
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To
develop customer and community understanding of water management issues and
challenges, so that they can participate effectively in water management and
service delivery activities
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To
use GVW’s status and influence within the region to offer leadership in
fostering regional development, vitality and sustainability
- To forge a shared
vision of the water futures in the region, fostering alignment of management
and business objectives to achieve sustainable water management
Assets and Infrastructure
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Efficiently plan and manage the Authority’s infrastructure
and assets to enhance our long-term capacity to deliver high quality
services to our customers.
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Maintain and develop the Authority’s assets to minimise risk
to the community, the environment and the Authority.
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Influencing regulatory environment through water industry and
regional associations to invest in and promote ongoing regional development
and wise use of the region’s natural resources.
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To commit to an integrated, holistic approach to
sustainability by using purchasing power to ‘green the supply chain’
Organisational Capability
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To enhance or access the
capability to undertake strategic thinking and to translate that into
strategic forward planning, so that the organisation is well placed to lead
thinking in strategic initiatives with business partners
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To review and modify the
organisational structure and recruitment practices to ensure that GVW
accesses the skilled resources to meet the emerging business needs
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To achieve a high level of
awareness and commitment amongst GVW staff to fostering sustainability
through their operational roles, decisions and interaction with regulators,
development partners and customers
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Embracing innovation -
actively seeking ways of improving the effectiveness and efficiency of
business and operation systems by incorporating innovative approaches and
technologies
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Maintain a safe and
healthy work environment for staff, contractors, customers and visitors.
Business Performance and Compliance
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Maintain a commitment to
sound strategic and business planning.
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Regularly review and
enhance operations and business systems to achieve improvements in
efficiency and short and long-run cost effectiveness of service delivery.
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Enhance GVW’s current
monitoring and measuring systems to assist ongoing improvement in business
performance and the delivery of sustainability outcomes consistent with
GVW’s operating policies.
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Maintain performance
management and reporting procedures that ensure management’s accountability
to the Board and the accountability of the Authority to regulators.
Constitution of the Corporation
Goulburn Valley Region Water Corporation
(trading as Goulburn Valley Water) is a body corporate with perpetual
succession under powers conferred by the
Water Act 1989, as amended by
the Water (Governance) Act
2006.
Relationship with Government
The
Corporation's Water Services Agreement (WSA) is the key accountability mechanism
between Goulburn Valley Water and the Minister.
The purpose of the WSA’s
is twofold. Firstly, to formalise the Authority’s obligations for the
provision of water related services to our customers. Secondly, by specifying
service obligations, the WSA will provide greater accountability to Government
in terms of the level and standard of service provision and improved business
efficiencies.
Goulburn Valley Water reports
quarterly to the Government on performance against targets set in this
Agreement.
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