Staff Profiles

Ann Austin

Records

Ann Austin is the first point of contact when Goulburn Valley Water customers phone the Corporation. Ann is the Records Management Officer and has worked with the Corporation for over 8 years. Ann is responsible for registering all inwards, outwards and internal correspondence into the Corporation's electronic filing system TRIM and maintaining the Corporation's current and archived files and the library. She is a vital part of the organisation and her function is to register and distribute inwards correspondence, and take incoming phone calls.

When Ann first started in records there were hundreds of old records from pre amalgamation days sitting in boxes without any formal record of what was where. Gradually through determination and a lot of mundane work she stored and registered these files into the TRIM system. When the Corporation closed the administration office in Seymour Ann was surprised to learn that a similar situation was waiting for her. Stored in a room at the Seymour Depot were hundreds of old files again from pre amalgamation days. Once again she sorted and registered these files into TRIM, then relocated all files to Shepparton. Her satisfaction in completing this task is in knowing that it has enabled staff to locate important information.

Ann is also looking forward to working towards capturing all correspondence (regardless of what it is) electronically making it easier for the end user to locate within TRIM from their computer without needing the hard copy. The ultimate aim is to be a paperless office, and what a help to the environment that will be!